Patient Satisfaction. Are there any other two words that can have as significant an impact on how you provide care? Not only do studies show that happy patients are less likely to sue, but the advent of value based purchasing and patient satisfaction surveys like Press Ganey, NRC Picker, Gallup, Avatar and HCAHPS can now have a significant financial impact for you and your facility as well.
It’s a fact: being understood makes patients happy. Patients who are empowered to take control of their care and know they are being heard will give you the information you need to make a proper diagnosis. But more importantly, they will have reduced anxiety and develop more of a relationship with their provider. That sounds like a more satisfying experience to us.
That’s what Language Access Network provides. We’re the help you need to make sure your Deaf, Hard of Hearing and Limited English Proficient patients are as happy as they can be with their hospital experience. And that happiness shows up in their satisfaction survey responses.
Let us show you how we can help make your team patient satisfaction leaders and all-star communicators.