Mission Health, based in Asheville, N.C., is relatively new to Video Remote Interpretation services and initially selected LAN as its provider, based on our exceptional reputation alone. Seeking a vendor dedicated only to healthcare was important to Mission Health because many interpreting services do not have a strictly medical focus and are not highly skilled and medically trained like LAN interpreters. Implementing the use of Martti (My Accessible Real-Time Trusted Interpreter), has helped them continue to grow in their understanding of the importance of interpretation services and balancing the needs of patients while being efficient.
As the state’s sixth-largest health system and the region’s only not-for-profit, independent community hospital system governed and managed exclusively in western North Carolina, Mission Health was recognized as one of the nation’s Top 15 Health Systems in 2012 and 2013 by Thomson Reuters and Truven Health Analytics, respectively. Mission Health, which traces its roots in the region back to 1885, operates six hospitals, numerous outpatient and surgery centers, home health provider CarePartners, and the region’s only dedicated Level II trauma center. Its medical staff consists of more than 1,000 physicians and is certified in more than 50 medical specialties and sub-specialties. Mission Health has seven Centers of Excellence: Cancer, Heart, Neurosciences, Orthopedics, Trauma, Women’s Health and Mission Children’s Hospital, the region’s only children’s hospital. Mission Hospital, located in Asheville, is the system’s flagship hospital and is licensed for 795 beds. It is the regional referral center for tertiary and quaternary care. Other Mission Health member hospitals include Angel Medical Center in Franklin, Blue Ridge Regional Hospital in Spruce Pine, Highlands-Cashiers Hospital in Highlands, McDowell Hospital in Marion and Transylvania Regional Hospital in Brevard. With more than 10,600 employees and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina.